Privacy Policy

Last Updated: March 23, 2026

1. Introduction

Salam Sitters (“we,” “us,” or “our”) operates a childcare marketplace connecting Muslim families with qualified sitters. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services at salamsitters.com.

Salam Sitters is based in Tampa, FL. By using our platform, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of personal information:

  • Account Information: Name, email address, phone number, and city/address when you sign up as a parent or sitter.
  • Sitter Application Data: Experience, certifications, background check consent, photos, and any information you provide in your application.
  • Booking Information: Dates, times, number of children, ages, address, and special notes submitted through booking requests.
  • Payment Information: Processed securely by Stripe. We do not store your credit card numbers on our servers.
  • Communications: Messages sent through our platform, email, or WhatsApp.
  • Usage Data: Browser type, pages visited, and general analytics to improve our service.

3. How We Use Your Information

  • To connect families with qualified sitters in their area
  • To process bookings and payments
  • To send transactional emails and SMS notifications about your bookings and account
  • To conduct background checks on sitter applicants (with consent)
  • To communicate updates, promotions, or changes to our service
  • To improve our platform and user experience

4. Third-Party Services

We use the following third-party services to operate our platform:

  • Stripe: Payment processing. Stripe collects and processes payment information under their own privacy policy at stripe.com/privacy.
  • Twilio: SMS notifications for booking updates and account alerts. Subject to Twilio’s privacy policy at twilio.com/legal/privacy.
  • Resend: Transactional email delivery for booking confirmations and account communications.
  • Google Sheets: Used as interim data storage for form submissions during our early operations phase.

5. SMS/Text Messaging

By providing your phone number, you consent to receive SMS messages from Salam Sitters related to your bookings, account status, and sitter matching. Message frequency varies. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any message or contacting us at salam@salamsitters.com.

6. Data Sharing

We do not sell your personal information. We share information only as needed to provide our services:

  • Sitter profiles (name, photo, experience) are shared with parents searching for care
  • Booking details are shared with matched sitters to fulfill requests
  • Your address is only shared with a confirmed sitter for an accepted booking
  • Payment data is shared with Stripe for transaction processing
  • We may disclose information if required by law or to protect safety

7. Data Security

We take reasonable measures to protect your personal information, including encryption of data in transit and secure storage practices. However, no method of electronic transmission or storage is 100% secure.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us. We will retain certain information as required by law or for legitimate business purposes (e.g., payment records).

9. Children’s Privacy

Our platform is intended for use by adults (parents and sitters aged 18+). We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Opt out of SMS messages

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at: salam@salamsitters.com